Comparator

CoSupport AI vs Tidio: Complete Comparison 2026

Select a category, then compare up to 3 tools side by side. Analyze features, pricing, and performance.

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Chatbot & Assistant22 tools available
CoSupport AI
CoSupport AI

Automate 90% of your customer support with AI that actually resolves tickets

All-in-one AI platform to automate customer support with 90% resolution rate and 99% accuracy.

Strengths

  • Exceptional resolution rate (90%) with 99% accuracy
  • Patented anti-hallucination technology
  • 10-minute no-code deployment
  • Multilingual support (40+ languages)

Limitations

  • Detailed pricing not public (quote-based)
  • Effectiveness depends on knowledge base quality
  • Learning curve for complex scenarios
  • Advanced features reserved for higher plans

Pricing plans

  • Paiement par ticket résolu
  • Tickets non résolus gratuits
  • Prix dégressif selon volume
  • Frais mensuels fixes
  • Réponses IA illimitées
  • Performance optimale garantie
  • Paiement par réponse IA
  • Prix dégressif selon volume
  • Flexibilité maximale
Tidio
Tidio

AI live chat and chatbot to boost your e-commerce sales

Tidio is a live chat and AI chatbot platform designed for e-commerce businesses. Automate customer support, capture leads, and increase conversions with instant 24/7 responses.

Strengths

  • Generous free plan up to 50 conversations/month
  • Very easy installation on all CMS
  • Powerful and easy-to-configure Lyro AI chatbot
  • Native integrations with Shopify, WooCommerce, etc.

Limitations

  • Conversation-based pricing can increase quickly
  • Lyro AI charged separately
  • Some features reserved for expensive plans
  • Maximum 10 agents except custom plan

Pricing plans

  • Live chat
  • Basic chatbots
  • 50 unique conversations/month
  • Desktop & mobile apps
  • Messenger integration
  • 100 conversations/month
  • Live visitor list
  • Operating hours
  • Basic analytics
  • Email support
  • 250 conversations/month
  • All Starter features
  • Advanced analytics
  • Remove Tidio branding
  • Permissions
  • Departments
  • Custom conversations limit
  • All Growth features
  • Lyro AI included
  • Custom integrations
  • Dedicated success manager
  • Unlimited conversations
  • All Plus features
  • Premium support
  • Advanced security
  • Custom development

Add a 3rd (⌘K)

General overview

Criterion
CoSupport AI
Tidio
AI typeAI EnhancedAI Enhanced
Country of origin🇺🇸 United States🇵🇱 Poland
Year founded-2013
Supported languages40 languages40+ languages
Free plan
No
Yes
API available

Detailed comparison

FeatureCoSupport AITidio
Available models
Max output tokens
4096 tokens
Knowledge cutoff
Real-time
Vision support
Audio input
Audio output
Image generation
Video understanding
File types supported
PDF, Images
Function calling
Reasoning mode
Web search integrated
Code execution
Canvas / Artifacts
Memory persistence
Custom instructions
Streaming API
Fine-tuning available
Embeddings API
Batch API
Messages/day (free)
50 messages
Rate limit (req/min)
60 req/min
Data retention policy
30 days
Enterprise security
On-premise available
Available
Not available
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