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Comparator

Chatbase vs Tidio: Complete Comparison 2026

Select a category, then compare up to 3 tools side by side. Analyze features, pricing, and performance.

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Chatbot & Assistant57%Somewhat comparable22 tools available

Chatbase

Build custom AI chatbots for your website

Chatbase is an AI chatbot creation platform that enables businesses to deploy intelligent conversational assistants on their website. Powered by 15+ AI models including GPT-4o, Claude, and Gemini, Chatbase lets you create a chatbot trained on your own data in minutes, with no technical skills required. The platform stands out for its ease of use: simply import your documents, web pages, or databases and the chatbot automatically learns your content. Over 10,000 businesses trust Chatbase to automate customer support, generate leads, and improve user engagement. Chatbase offers advanced features including multi-channel integration (Slack, WhatsApp, Messenger), detailed conversation analytics, full widget appearance customization, and automated actions like email collection or appointment booking. The platform supports 80+ languages and provides a complete API for custom integrations. The freemium model lets you start for free with 100 messages per month, while paid plans offer higher volumes and advanced features like Chatbase branding removal and third-party integrations.

Strengths

No-code chatbot creation in minutes
Support for 15+ AI models (GPT-4o, Claude, Gemini)
Training on your own data (documents, websites, databases)
Multi-channel integrations (Slack, WhatsApp, Messenger, Zapier)

Limitations

Free plan limited to 100 messages/month
No self-hosted version available
Branding removal requires a paid plan
Response quality depends on the quality of provided data

Pricing plans

100 messages/mois
1 chatbot
400K caractères d'entraînement
Analytiques basiques

2 000 messages/mois
2 chatbots
11M caractères d'entraînement
Accès API
Intégrations (Slack, WhatsApp)
Analytiques avancées

12 000 messages/mois
5 chatbots
11M caractères d'entraînement
Retrait du branding Chatbase
Domaines personnalisés
Toutes les intégrations

40 000 messages/mois
10 chatbots
Support prioritaire
Personnalisation avancée
Collaboration d'équipe

Messages illimités
Chatbots illimités
Support dédié
SLA
SSO & SAML
Intégrations personnalisées

Tidio

AI live chat and chatbot to boost your e-commerce sales

Tidio is a live chat and AI chatbot platform designed for e-commerce businesses. Automate customer support, capture leads, and increase conversions with instant 24/7 responses.

Strengths

Generous free plan up to 50 conversations/month
Very easy installation on all CMS
Powerful and easy-to-configure Lyro AI chatbot
Native integrations with Shopify, WooCommerce, etc.

Limitations

Conversation-based pricing can increase quickly
Lyro AI charged separately
Some features reserved for expensive plans
Maximum 10 agents except custom plan

Pricing plans

Live chat
Basic chatbots
50 unique conversations/month
Desktop & mobile apps
Messenger integration

100 conversations/month
Live visitor list
Operating hours
Basic analytics
Email support

250 conversations/month
All Starter features
Advanced analytics
Remove Tidio branding
Permissions
Departments

Custom conversations limit
All Growth features
Lyro AI included
Custom integrations
Dedicated success manager

Unlimited conversations
All Plus features
Premium support
Advanced security
Custom development

Add a 3rd (⌘K)

General overview

Criterion	Chatbase	Tidio
AI type	AI Native	AI Enhanced
Country of origin	🇺🇸 United States	🇵🇱 Poland
Year founded	2023	2013
Supported languages	10 languages	40+ languages
Free plan	Yes	Yes
API available

Detailed comparison

Feature	Chatbase	Tidio

Available models
Max output tokens		4096 tokens
Knowledge cutoff		Real-time
Vision support
Audio input
Audio output
Image generation
Video understanding
File types supported		PDF, Images
Function calling
Reasoning mode
Web search integrated
Code execution
Canvas / Artifacts
Memory persistence
Custom instructions
Streaming API
Fine-tuning available
Embeddings API
Batch API
Messages/day (free)		50 messages
Rate limit (req/min)		60 req/min
Data retention policy		30 days
Enterprise security
On-premise available

Available

Not available

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