The leading customer service platform with built-in AI for exceptional experiences

Launched in 2007

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ComplexityIntermediate

Origin

🇺🇸United States

Supported languages

15 languages

Ideal for

StartupsMedium businessesMid-cap companiesLarge enterprises

ComplexityIntermediate

Origin

🇺🇸United States

Supported languages

15 languages

Ideal for

StartupsMedium businessesMid-cap companiesLarge enterprises

About Zendesk

Strengths

Industry leader with 100K+ customers
Complete unified omnichannel support
Built-in AI for chatbots and routing
1,500+ apps on marketplace
Powerful self-service knowledge base
Very detailed reporting and analytics
Proven scalability for all sizes

Limitations

High pricing that scales quickly
Complex initial setup
Paid add-ons for advanced features
Zendesk support sometimes slow

Features

Team collaboration

Analytics dashboard

Workflow Automation

CRM integration

Knowledge base

Contact management

AI Assistant

API Access

Web app

Webhooks

Pricing

Suite Team

55 €/mo

Ticketing omnicanal
Chat en direct
Centre d'aide
Automatisations basics
Reporting standard

User reviews

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Frequently asked questions about ZendeskFAQ

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Quick info

Price

Freemium

Starting from 55€/mo

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About Zendesk

Strengths

Industry leader with 100K+ customers
Complete unified omnichannel support
Built-in AI for chatbots and routing
1,500+ apps on marketplace
Powerful self-service knowledge base
Very detailed reporting and analytics
Proven scalability for all sizes

Limitations

High pricing that scales quickly
Complex initial setup
Paid add-ons for advanced features
Zendesk support sometimes slow

Zendesk

About Zendesk

Features

Pricing

User reviews

Compare Zendesk

Popular comparisons

Frequently asked questions about ZendeskFAQ

Is Zendesk free?

What is the difference between Zendesk and Freshdesk?

Does Zendesk offer AI chatbots?

How much does Zendesk cost for a team of 10 agents?

Is Zendesk GDPR compliant?

Ready to try Zendesk?

Stay in the loop

About Zendesk

Features

Pricing

User reviews

Compare Zendesk

Popular comparisons

Frequently asked questions about ZendeskFAQ

Is Zendesk free?

What is the difference between Zendesk and Freshdesk?

Does Zendesk offer AI chatbots?

How much does Zendesk cost for a team of 10 agents?

Is Zendesk GDPR compliant?

Ready to try Zendesk?